We treat all complaints very seriously.
If you wish to make a complaint, you can contact us in the following ways:
For complaints about a claim:
Email complaint@inshur.com
For complaints about your policy or services:
Email help@inshur.com
Please include your full name, Policy Number and a brief description of the complaint in the email to avoid any delays in assisting you.
Further information regarding our complaints process can be found below under "INSHUR Complaints Process" which we have attached at the bottom of this article.
Our expert customer services teams are trained to deal with complaints in accordance with the Financial Conduct Authority (FCA) consumer complaint handling rules.
If you feel we have been unable to resolve your complaint satisfactorily, you retain the right to escalate the matter to the Financial Ombudsman Service, located at Exchange Tower, London, E14 9SR (Telephone: 0800 023 4567).